Health Rising DPC - Your Trusted Partner in Healthcare
Frequently Asked Questions
What does my membership include?
Your monthly membership includes unlimited access to your provider. You may call, text, or email for medical services. We are happy to see you for as many concerns you have, as many times as you need. You get direct care from your provider without barriers.
What ages can have a membership?
We are trained in care of all age groups so we can manage care from craddle to grave. We can see all age groups in our clinic.
What are the clinic hours?
What is Direct Primary Care (DPC)?
Direct Primary Care (DPC) is a healthcare model that emphasizes a direct relationship between patient and physician, with no involvement from insurance. Patients pay a monthly or yearly fee for unlimited access to their primary care physician and a range of medical services, including routine checkups, urgent care, lab work, imaging and consultations. This model eliminates the need for insurance, copays, and deductibles, and allows for more personalized and affordable care. It is a modern alternative to the traditional system, designed to remove red tape and empower patients. If you’ve ever wondered “what is a direct primary care plan,” DPC offers a clear, transparent model that supports long-term health and well-being.
What is the benefit of DPC compared to insurance-based healthcare?
Direct Primary Care (DPC) is different. Instead of paying premiums for unpredictable care, you invest directly in your health with transparent pricing and no surprise bills. DPC prioritizes long-term health, prevention, and longevity, providing immediate access to your doctor, longer visits, and a strong doctor-patient relationship. There are no insurance barriers—just direct, personalized care tailored to your needs. This is maintenance medicine. This is longevity medicine. It’s healthcare designed for those who want to stay well, not just treat illness when it happens.
Is Direct Primary Care health insurance?
No, we are not insurance. Health Rising Direct Primary Care is a healthcare organization that offers a membership-based model for medical services. We do not accept insurance, and our fees are not covered by insurance. Understanding Direct Primary Care starts with recognizing how it differs from insurance. It is a form of direct access care that emphasizes service, not billing codes. For a comprehensive Direct Primary Care overview, know that we focus on proactive and preventive health without third-party interference.
Who is best served by the direct primary care model?
The Direct Primary Care (DPC) model is ideal for individuals who prioritize their health, time, and convenience while seeking high-quality, personalized care at a predictable cost. DPC best serves those who want to be proactive about their health rather than waiting for problems to arise. It’s especially beneficial for:
Busy professionals and families looking for convenient access to their doctor without long wait times or rushed appointments.
Health-conscious individuals who want to focus on prevention, longevity, and overall well-being instead of just treating illness.
Patients with chronic conditions who need consistent, ongoing support without the hassle of insurance approvals or high out-of-pocket costs.
Individuals with high insurance deductibles or limited coverage, who want to control their healthcare costs while still receiving excellent, comprehensive care.
DPC offers direct physician access, longer appointments, and transparent pricing—ensuring that patients receive exceptional care without unnecessary complexity or surprise bills. It’s a cost-effective approach to healthcare that prioritizes health optimization, convenience, and financial clarity.
Can I still be a member if I have health insurance?
Yes, you can still be a member of Health Rising Direct Primary Care even if you have health insurance. Our services are designed to complement your existing insurance coverage, not replace it. As a member, you will have access to a range of primary care services that are not covered by most insurance plans, such as unlimited office visits, same-day appointments, and virtual consultations. Additionally, our membership plans can help you save money on out-of-pocket expenses, as we offer discounted rates on labs and imaging. So whether you have insurance or not, you can benefit from the personalized, convenient, and affordable care that we provide at Health Rising Direct Primary Care.
Can I use my health savings account to pay for my membership fees?
Yes, you can use your health savings account (HSA) to pay for your membership with Direct Primary Care in Texas. DPC memberships are considered qualified medical expenses under the IRS guidelines, which means that you can use your HSA funds to cover the cost of your membership. For those asking if Direct Primary Care is FSA eligible, many flexible spending account (FSA) programs also allow DPC membership payments. This is just one of the many benefits of choosing DPC for your healthcare needs. If you have any further questions about using your HSA to pay for your membership, please consult with your HSA administrator or tax advisor.
Does insurance cover the monthly fee?
No, insurance does not cover the monthly membership fee. However, many patients find that the cost of our membership fee is lower than the cost of insurance premiums, copays, and deductibles.
Do patients still need insurance?
While Direct Primary Care does not require patients to have insurance, we recommend that patients still maintain some form of catastrophic insurance coverage. This can help cover the cost of unexpected medical emergencies, hospitalizations, and surgeries.
Do you accept Medicaid or Medicare?
Unfortunately, we do not accept Medicaid or Medicare at Health Rising Direct Primary Care. However, Medicaid and Medicare beneficiaries are still welcome to become members—they just cannot use Medicaid or Medicare to pay for their membership.
Our membership-based model provides unlimited access to primary care services for a flat monthly fee, allowing us to focus on personalized, high-quality care without the restrictions of traditional insurance. This means you can still receive care at our clinic, regardless of your insurance status. Many of our members find that DPC offers a more convenient, affordable, and transparent alternative to traditional healthcare.
Should I cancel my insurance?
No, we recommend that you keep your insurance as a safety net in case of a medical emergency or if you need to see a specialist. Our membership model is designed to provide primary care services and does not cover hospitalizations, surgeries, or other specialized care. However, we can manage 80-90% of the medical needs of an average patient. By becoming a member of Health Rising Direct Primary Care you can enjoy personalized care from our team and save money on many other healthcare expenses including labs and imaging. For patients comparing Direct Primary Care and health insurance, DPC serves as a cost-effective supplement for routine and preventative health needs. A direct primary care cost analysis often reveals that DPC provides more value with fewer hidden expenses.
What should I do if I can't obtain my medications?
If you are having trouble obtaining your medications, please contact our office and speak with one of our staff members. We will work with you and your pharmacy to resolve any issues and ensure that you have access to the medications you need.
How can I get antibiotics?
Antibiotics are only prescribed when they are medically necessary. If you think you may need antibiotics, please schedule an appointment with our healthcare team. They will evaluate your symptoms and determine if antibiotics are appropriate for your condition.
Do you see pregnant patients?
We do not provide obstetric care or deliver babies. If you were to become pregnant, we will assist you with referrals to an obstetrician. We are happy to continue with managing your non-pregnancy related needs.
Do I need immunizations to be a patient?
No. We will see all individuals regardless of their immunization status. However, immunizations are an important part of maintaining good health and preventing the spread of disease. We recommend that all patients stay up-to-date on their immunizations where possible.
What are your clinic policy procedures?
Our clinic policies ensure that we provide high-quality care in a safe and comfortable environment. We follow all state and federal laws, as well as guidelines from professional medical organizations. We also have policies in place regarding patient privacy, appointment scheduling, and communication with our healthcare team. If you have any questions about our policies, we would be happy to discuss them further with you.
How do I join Health Rising Direct Primary Care?
It’s easy! Simply fill out our online registration form or call our office to schedule an appointment. We will then schedule an initial consultation with one of our experienced primary care physicians to discuss your health goals and medical history. From there, you will have access to all of our services, including same-day appointments, telemedicine, and discounted labs and imaging. Our direct primary care enrollment process is streamlined and accessible, with no hidden fees or complicated paperwork. Once you sign up for Direct Primary Care, you gain immediate access to care tailored specifically for you.
How do I cancel my membership with Health Rising Direct Primary Care?
We hate to see you go! However, we understand that circumstances can change, and you may need to cancel your membership. Simply contact our office and we will process your request. Please note that we require 30 days’ notice for cancellation so we can ensure a smooth transition of care.
What should I do if I have a medical emergency?
In the event of a life-threatening emergency, please call 911 or go to the nearest emergency room. If you have a non-emergency medical concern, please contact our office and we will do our best to accommodate your needs. If you have any questions about your care after your emergency, please contact our office and we will work with you to ensure you receive the care you need.
What if I need hospitalization?
I do not currently have the capability to provide care to patients requiring hospitalization. If you need advanced care in a hospital, we will work with you to coordinate your care and ensure you receive the best possible treatment. We will also work with your hospital and any other healthcare specialists involved in your care to ensure a seamless transition back to our practice.
What if I need surgery?
Our clinic does minor procedures but we are not surgeons. If you need surgery, we will work with you to coordinate your care and ensure you receive the best possible treatment. We will also work with your surgeon and any other healthcare specialists involved in your care to ensure a seamless transition back to our practice.
What if I need to see a specialist?
Our membership fees do not cover the costs of meeting with a specialist. While we communicate with specialists and do our best to provide care without need for a specialist, sometimes patients do need the care of a specialist. We work with a network of trusted specialists, and we will refer you to the appropriate specialist based on your individual needs and insurance. We will also work closely with the specialist to ensure that your care is coordinated and that you receive the best possible outcomes.
What if my primary care physician is unavailable when I need care?
On occasion, your primary care physician may be unavailable when you need medical care. We notify our patients when we anticipate an extended absence, however, this is not always possible. If we anticipate an extended absence then we will make arrangements for another physician to take care of any patient needs.
During business hours we request that you contact our office. If you are calling outside of regular business hours and are unable to establish contact, please leave a message and we will return your call as soon as possible. If you believe you are experiencing a medical emergency then we please call 911 or go to the nearest emergency room.
What if I am out of town and need help?
If you are out of town and need help, we are still here for you! We offer telemedicine appointments, so you can receive care even while you’re on the go. Simply contact our office and we will schedule a telemedicine appointment for you. If you need to see a specialist, we will work with local providers to ensure that you receive the care you need. If you believe you are experiencing a medical emergency the please call 911 or go to the nearest emergency room. Whether you are traveling or relocating temporarily, our Direct Primary Care providers accepting new patients across many Direct Primary Care locations means you can continue receiving support through our extended network.
How do I know if I am experiencing a medical emergency?
It can be challenging to determine if symptoms are a medical emergency. The following is a list of symptoms that may suggest you are experiencing a medical emergency and we recommend you do NOT schedule an appointment. Please call 911 or go to the nearest emergency room instead.
- Chest pain or chest pressure
- Severe abdominal pain
- Uncontrolled bleeding
- Sudden or severe pain
- Severe allergic reaction
- Swelling of lips, tongue or gums
- Coughing or vomiting blood
- Difficulty breathing or shortness of breath
- Severe or persistent vomiting or diarrhea
- Changes in mental status such as confusion
- Sudden weakness, dizziness, or difficulty speaking
- Large open wounds
- Heavy bleeding
- Sudden changes in vision or hearing
- Major burns
- Injuries to your spinal cord
- Severe head injuries
- Loss of consciousness
How do I choose a Direct Primary Care provider?
Choosing the right DPC provider depends on your personal health goals and how involved you want your physician to be in your long-term care. Consider providers who offer comprehensive services, flexible scheduling, and transparent pricing. If you’re searching for the best Direct Primary Care doctors near me, prioritize those who value strong communication and preventative care. Our practice welcomes all individuals who want to improve their health and build a collaborative relationship with their provider.