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  • What does my membership include?
    Your monthly membership includes unlimited access to your provider. You may call, text, or email for medical services. We are happy to see you for as many concerns you have, as many times as you need. You get direct care from your provider without barriers.
  • What ages can have a membership?
    We are trained in care of all age groups so we can manage care from craddle to grave. We can see all age groups in our clinic.
  • What are the clinic hours?
    Our office hours are from 8am to 4pm, Monday through Friday, for scheduled appointments. While we don't offer walk-in appointments, we prioritize your urgent needs by arranging rapid appointments within one to two days when necessary. Additionally, your provider is always available for contact outside of regular business hours to address any concerns or urgent matters.
  • What is Direct Primary Care (DPC)?
    Direct Primary Care (DPC) is a healthcare model that emphasizes a direct relationship between patient and physician, with no involvement from insurance. Patients pay a monthly or yearly fee for unlimited access to their primary care physician and a range of medical services, including routine checkups, urgent care, lab work, imaging and consultations. This model eliminates the need for insurance, copays, and deductibles, and allows for more personalized and affordable care.
  • What is the benefit of DPC compared to insurance-based healthcare?
    DPC offers patients a more personalized and affordable healthcare experience. With DPC, patients have direct access to their physician, without the need for insurance approval or referrals. This means shorter wait times, longer appointment times, and personalized care plans that are tailored to each patient's individual needs. Additionally, DPC eliminates the need for insurance, copays, and deductibles, which can save patients money in the long run.
  • Is Direct Primary Care health insurance?
    No, we are not insurance. Health Rising Direct Primary Care is a healthcare organization that offers a membership-based model for medical services. We do not accept insurance, and our fees are not covered by insurance.
  • Who is best served by the direct primary care model?
    The direct primary care model is ideal for patients who value personalized, accessible, and affordable healthcare. This model is especially beneficial for patients with chronic medical conditions, as well as those who have high insurance deductibles or limited insurance coverage. Additionally, DPC is a good option for patients who want to take a more active role in their healthcare and build a strong relationship with their primary care physician.
  • Can I still be a member if I have health insurance?
    Yes, you can still be a member of Health Rising Direct Primary Care even if you have health insurance. Our services are designed to complement your existing insurance coverage, not replace it. As a member, you will have access to a range of primary care services that are not covered by most insurance plans, such as unlimited office visits, same-day appointments, and virtual consultations. Additionally, our membership plans can help you save money on out-of-pocket expenses, as we offer discounted rates on labs and imaging. So whether you have insurance or not, you can benefit from the personalized, convenient, and affordable care that we provide at Health Rising Direct Primary Care.
  • Can I use my health savings account to pay for my membership fees?
    Yes, you can use your health savings account (HSA) to pay for your membership with Direct Primary Care in Texas. DPC memberships are considered qualified medical expenses under the IRS guidelines, which means that you can use your HSA funds to cover the cost of your membership. This is just one of the many benefits of choosing DPC for your healthcare needs. If you have any further questions about using your HSA to pay for your membership, please consult with your HSA administrator or tax advisor.
  • Does insurance cover the monthly fee?
    No, insurance does not cover the monthly membership fee. However, many patients find that the cost of our membership fee is lower than the cost of insurance premiums, copays, and deductibles.
  • Do patients still need insurance?
    While Direct Primary Care does not require patients to have insurance, we recommend that patients still maintain some form of catastrophic insurance coverage. This can help cover the cost of unexpected medical emergencies, hospitalizations, and surgeries.
  • Do you accept Medicaid or Medicare?
    Unfortunately, we do not accept Medicaid or Medicare at Health Rising Direct Primary Care. However, our services are affordable and accessible to all, regardless of insurance status. This means you can still be a patient if you have Medicaid or Medicare. We offer a membership-based model that provides patients with unlimited access to primary care services for a flat monthly fee. This allows us to focus on providing high-quality care and building strong relationships with our patients, without the bureaucratic constraints of insurance companies. We believe that everyone deserves access to quality healthcare, and we strive to make that a reality for our patients. If you have any questions about our services or pricing, please don't hesitate to reach out to us. We'd be happy to answer any questions you may have.
  • Should I cancel my insurance?
    No, we recommend that you keep your insurance as a safety net in case of a medical emergency or if you need to see a specialist. Our membership model is designed to provide primary care services and does not cover hospitalizations, surgeries, or other specialized care. However, we can manage 80-90% of the medical needs of an average patient. By becoming a member of Health Rising Direct Primary Care you can enjoy personalized care from our team and save money on many other healthcare expenses including labs and imaging.
  • What should I do if I can't obtain my medications?
    If you are having trouble obtaining your medications, please contact our office and speak with one of our staff members. We will work with you and your pharmacy to resolve any issues and ensure that you have access to the medications you need.
  • How can I get antibiotics?
    Antibiotics are only prescribed when they are medically necessary. If you think you may need antibiotics, please schedule an appointment with our healthcare team. They will evaluate your symptoms and determine if antibiotics are appropriate for your condition.
  • Do you see pregnant patients?
    We do not provide obstetric care or deliver babies. If you were to become pregnant, we will assist you with referrals to an obstetrician. We are happy to continue with managing your non-pregnancy related needs.
  • Do I need immunizations to be a patient?
    No. We will see all individuals regardless of their immunization status. However, immunizations are an important part of maintaining good health and preventing the spread of disease. We recommend that all patients stay up-to-date on their immunizations where possible.
  • What are your clinic policy procedures?
    Our clinic policies ensure that we provide high-quality care in a safe and comfortable environment. We follow all state and federal laws, as well as guidelines from professional medical organizations. We also have policies in place regarding patient privacy, appointment scheduling, and communication with our healthcare team. If you have any questions about our policies, we would be happy to discuss them further with you.
  • How do I join Health Rising Direct Primary Care?
    It's easy! Simply fill out our online registration form or call our office to schedule an appointment. We will then schedule an initial consultation with one of our experienced primary care physicians to discuss your health goals and medical history. From there, you will have access to all of our services, including same-day appointments, telemedicine, and discounted labs and imaging.
  • How do I cancel my membership with Health Rising Direct Primary Care?
    We hate to see you go! However, we understand that circumstances can change, and you may need to cancel your membership. Simply contact our office and we will process your request. Please note that we require 30 days' notice for cancellation so we can ensure a smooth transition of care.
  • What should I do if I have a medical emergency?
    In the event of a life-threatening emergency, please call 911 or go to the nearest emergency room. If you have a non-emergency medical concern, please contact our office and we will do our best to accommodate your needs. If you have any questions about your care after your emergency, please contact our office and we will work with you to ensure you receive the care you need.
  • What if I need hospitalization?
    I do not currently have the capability to provide care to patients requiring hospitalization. If you need advanced care in a hospital, we will work with you to coordinate your care and ensure you receive the best possible treatment. We will also work with your hospital and any other healthcare specialists involved in your care to ensure a seamless transition back to our practice.
  • What if I need surgery?
    Our clinic does minor procedures but we are not surgeons. If you need surgery, we will work with you to coordinate your care and ensure you receive the best possible treatment. We will also work with your surgeon and any other healthcare specialists involved in your care to ensure a seamless transition back to our practice.
  • What if I need to see a specialist?
    Our membership fees do not cover the costs of meeting with a specialist. While we communicate with specialists and do our best to provide care without need for a specialist, sometimes patients do need the care of a specialist. We work with a network of trusted specialists, and we will refer you to the appropriate specialist based on your individual needs and insurance. We will also work closely with the specialist to ensure that your care is coordinated and that you receive the best possible outcomes.
  • What if my primary care physician is unavailable when I need care?
    On occasion, your primary care physician may be unavailable when you need medical care. We notify our patients when we anticipate an extended absence, however, this is not always possible. If we anticipate an extended absence then we will make arrangements for another physician to take care of any patient needs. During business hours we request that you contact our office. If you are calling outside of regular business hours and are unable to establish contact, please leave a message and we will return your call as soon as possible. If you believe you are experiencing a medical emergency then we please call 911 or go to the nearest emergency room.
  • What if I am out of town and need help?
    If you are out of town and need help, we are still here for you! We offer telemedicine appointments, so you can receive care even while you're on the go. Simply contact our office and we will schedule a telemedicine appointment for you. If you need to see a specialist, we will work with local providers to ensure that you receive the care you need. If you believe you are experiencing a medical emergency the please call 911 or go to the nearest emergency room.
  • How do I know if I am experiencing a medical emergency?
    It can be challenging to determine if symptoms are a medical emergency. The following is a list of symptoms that may suggest you are experiencing a medical emergency and we recommend you do NOT schedule an appointment. Please call 911 or go to the nearest emergency room instead. Chest pain or chest pressure Severe abdominal pain Uncontrolled bleeding Sudden or severe pain Severe allergic reaction Swelling of lips, tongue or gums Coughing or vomiting blood Difficulty breathing or shortness of breath Severe or persistent vomiting or diarrhea Changes in mental status such as confusion Sudden weakness, dizziness, or difficulty speaking Large open wounds Heavy bleeding Sudden changes in vision or hearing Major burns Injuries to your spinal cord Severe head injuries Loss of consciousness
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